Privacy Policy

National Workers Compensation Services Pty Ltd is covered by the Federal Privacy Act and National Privacy Principles which set out standards for the collection, use, disclosure and handling of personal information. Personal information is essentially information or an opinion about a living individual whose identity is apparent or can be reasonably deduced from the information or opinion such as a name or an address. Our Privacy Policy applies to any personal information we collect, use or disclose after 21st December 2001.

How and why we collect personal information

We collect personal information either directly from the relevant individuals or indirectly from third parties. For example, a client may provide us with information on themselves for the purpose of obtaining our services. We may also obtain personal information from past insurers, witnesses to claims, health care workers and publicly available sources etc.

We collect personal information to be able to provide our various services. These include setting up new WorkCover policies, claims management, risk management consulting, other forms of insurance services (including but not limited to premium funding) and employee benefits.

We also use this information to assist us in developing and identifying products and services that may be helpful to our clients, conduct market research, form business alliances with companies regarding promoting, administering and using our products and services. For more information on our services, please contact us.

Personally identifiable information on individual users will not be sold or otherwise transferred to third parties without the approval of the user at the time of collection. At collection, the user will have the opportunity to indicate whether he or she would like to "opt out" of receiving promotional and/or marketing information about other products, services and offerings and/or any third parties.

How we use and disclose personal information

We do not use or disclose personal information for any purpose that is unrelated to our services and that you would not reasonably anticipate except with your consent.

We have a duty to maintain the confidentiality of our clients' information, including personal details. Our duty of confidentiality applies in all cases except where disclosure of your personal information is with your consent or compelled by law.

We usually disclose personal information to third parties who assist us or are involved in the provision of our services. For example, when arranging and managing your WorkCover insurance needs, we may provide information to insurers, other insurance intermediaries, our advisers such as loss adjusters, lawyers and accountants and others involved in the claims administration process.

We take reasonable steps to ensure that your personal information is accurate, complete and up to date whenever we collect or use or disclose it. If the required personal information is not provided, we or any involved third parties may not be able to provide appropriate services.

National Workers Compensation Services Pty Ltd reserves the right to change this policy at any time by notifying users of the existence of a new privacy statement. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

What we expect of you and third parties we deal with:

When you provide us with personal information about other individuals, we rely on you to make them aware that you may provide their information to us, the purposes we use it for, the types of third parties we disclose it to and how they can access it (as described above). If it is sensitive information, we rely on you to obtain their prior consent. If you have not done either of these things, you must tell us before you provide that information.

If we give you personal information, you and your representatives must only use it for the purposes we agreed to. Where relevant, you must meet the requirements of the National Privacy Principles set out in the Privacy Act 1988, when collecting, using, disclosing and handling personal information on our behalf. You must also ensure that your agents, employees and contractors meet the above requirements.

Security of your personal information

We endeavour to protect any personal information that we hold from misuse and loss, and to protect it from unauthorised access, modification and disclosure. We maintain physical security over our paper and electronic records and our premises. We also maintain computer and network security such as firewalls as security measures for the Internet and other security systems such as user identifiers and passwords to control access to our computer systems.

Opting Out

If we send you any information about services or products, or you do not want us to disclose your personal information to any other organisation, you can opt out by advising us accordingly in writing.

How to contact us

If you wish to gain access to your personal information, or you want us to correct or update it, or you have a complaint about a breach of your privacy or any other query relating to our Privacy Policy, contact our Privacy Officer during business hours during business hours by fax on (03) 9459 4895 or write to us at P O Box 384 Rosanna Vic 3084 or by email at workcover@nwcs.com.au.

We will respond to your query or complaint as soon as possible and will try to resolve any complaint within 30 (thirty) working days from the receipt of the complaint. If this is not possible, we will contact you within that time to let you know how long we estimate that it will take to resolve your complaint. Any unresolved complaints can be referred by you to the Privacy Commissioner.